MAINTENANCE AND SUPPORT

TAQNIA provides a comprehensive support that covers all components after the issuance of the final acceptance of our client’s solution. The support should cover all services, and maintenance for the components of our client’s solution. In addition to the trouble shooting and operational support services agreements.

TAQNIA offers a variety of support and maintenance programs including long term support agreement, onsite support team, remote functional and technical support in order to guarantee the maximize value of SAP investments, skills transfer, keeping SAP systems running at the best performance and get more value from SAP application.

We can do all this with minimum disruption to your business while providing technical skills and know-how to make sure your project is a success. Furthermore, we offer a diverse range of service and support options, including:

  • global application and technical environment support

  • Dedicated account manager team

  • Application optimization workshops

  • Customer user training

  • Customer administrator training

  • Remote diagnostics

  • On-site troubleshooting

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